Welcome to the Nutricia COVID-19 Support Hub

A single online resource for healthcare professionals (HCPs) practicing specialized nutritional management of diseases and conditions


We aim to give you our best care—so you can continue giving patients yours.

This site helps you navigate the new challenges you face in delivering specialized nutritional management while the COVID-19 pandemic continues to reshape our world. Here, you will find fast answers and direct links to resources that will help you and your patients secure:

Access to Nutricia products  
On-demand samples  
Affordability solutions for your patients  
Remote patient management  
Continuing education  

Stay connected with our latest support offerings


Your patients can get the product they need—when they need it

Product Access

Contact Your Sales Rep

Home Delivery

Full access to Nutricia specialized nutrition solutions across all product lines

The COVID-19 pandemic has had no impact on our ability to supply Nutricia products. Ordering remains as easy and convenient as it’s always been for you and your patients.

To ensure timely delivery, every shipment we send out is now labeled “ESSENTIAL.” All products are shipped directly to the destination you or your patients choose, including:

  • HCP offices
  • Patient homes
  • Wholesale warehouses
  • Hospitals
  • Pharmacies
  • Long-term care facilities
  • Durable Medical Equipment (DME) suppliers

For more information on Nutricia product access:

Call your Nutricia sales representative, who is:

Your #1 resource for product information

Just as available today as they were before the pandemic

Call the Nutricia care line toll-free:

(US): 800-365-7354

8:30 AM – 6:00 PM ET, Monday – Friday

If patients wish to order product directly from us, they can get it delivered to their doorstep

Let your patients know they can order product from the following sites:

What if I don’t know the name of my Nutricia Sales Representative?

Call the Nutricia care line (US): 800-365-7354
8:30 AM – 6:00 PM ET
Monday – Friday

You can also fill out a sales representative contact form:

“Our Nutricia rep, she’s right there by my side to help with education whenever I need her, to assist with any issues that come up. I really feel like this area of nutrition is going to grow, it needs to grow.”



Obtain on-demand samples—when nutrition can’t wait

Ensure a timely start of essential medical nutrition for your patients

Whatever the circumstances, there are times when patients may need samples fast, as they get started with essential nutrition. Rest assured that ordering samples to be shipped directly to your clinic or your patients is quick and convenient.

To have samples shipped to your clinic or your patients:

Call your Nutricia sales
representative, who is:

Your #1 resource for product information

Just as available today as they were before the pandemic

Order online
using the following links:


Secure affordability for your patients in times of income insecurity

We stand by the family’s side until all coverage and access options are explored

At Nutricia, we help families obtain coverage. If your patient is in need, we will go above and beyond to find a way to help them afford our products.

To learn more about comprehensive affordability assistance:

Visit Nutricia Navigator for detailed information, downloadable forms, and letters of medical necessity

Navigator can help with:

  • Private Insurance
  • Medicaid
  • WIC*
  • The Federal Employee Health Benefit Program (e.g., TRICARE)
  • Nutricia Patient Assistance Programs

Call the Nutricia care line at

(US): 800-365-7354

10:00 AM – 6:00 PM ET
Monday – Friday

to speak with a Nutricia Navigator Coverage Specialist

*WIC is a registered service mark of the U.S. Department of Agriculture for USDA’s Special Supplemental Nutrition Program for Women, Infants and Children.

TRICARE is a registered trademark of the Department of Defense, Defense Health Agency.

“We sent [Nutricia Navigator] our actual insurance policy after we got denial and they reviewed it. They dove in. I mean they didn’t crawl in, they didn’t tiptoe in, they jumped right in and started to solve the problem from day one.”

—Jennifer, Neocate Mom

“[Once we secure coverage]…you can hear that a burden has been lifted off a parent that already has a sick child. That is a wonderful, wonderful experience. It’s a wonderful feeling to go home in the evening knowing that you had some part of that.”

—Reimbursement Manager

See the Difference Best
Care Support Makes

Remote Care

Resources to help you transition to remote patient management

Remote care may be the “new normal” for a long time to come

The COVID-19 pandemic has dramatically changed the way many HCPs deliver care today. We’re here to help you navigate this new world. Check out the following links to useful resources for parents and families, as well as for you and your clinical teams.

A full complement of resources to help caregivers and patients self-manage from home

Direct patients, parents, caregivers, and families to the following sites for each product line, where they will find a multitude of resources designed to help them understand more about Nutricia products and how to best manage nutritional care from home.

Resources for patients and families:
product websites & social media sites

“I can rely on [Nutricia] for anything. It feels really wonderful. It was so funny, because Nathan saw the truck outside and he was like, ‘My KetoCal is here!’ So, it’s great.”

—Nathan’s mother

Access clinical resources to help
you manage your patients at:


The Power of Together—especially important when we’re apart

We’ve expanded our online professional continuing education offerings

Our commitment to providing you with continuing education opportunities under the banner of the Power of Together has never been stronger. In response to the current pandemic, we have increased our online offerings by adding new programs and by transforming many of our live events into virtual ones.

As you continue adjusting to today’s new circumstances, be sure to stay in the know by taking advantage of our many Power of Together educational offerings.

Nutricia Learning Center

Keto University

Specialized Digital Events

Comprehensive offerings at the Nutricia Learning Center (NLC)

The NLC is a community hub and trusted, collective resource for HCPs managing patients with special nutritional needs.

Our offerings include:

  • A broad range of educational opportunities for dietitians, RNs, and other clinical specialists
  • Webinars, downloadable clinician and patient resources, case studies, flowcharts/guidelines, and reference libraries
  • Content organized by area of interest
  • Continuing Education (CE) credits

In addition, you can obtain information about our products by contacting a nutrition specialist through the Nutricia Care Line:

(US): 800-365-7354

8:30 AM – 6:00 PM ET
Monday – Friday

Keto University is now “klickable”

In response to COVID-19, we have converted our Keto University training course on the medical ketogenic diet for epilepsy into a series of free, interactive, CE credit-eligible webinars:

Available online May – August, 2020

Up to 7 webinars, featuring:

  • Key talks from Nutricia Keto Ambassadors
  • Insights from KOLs, including Dr. Eric Kossoff and Dr. Jong Rho
  • A range of topical discussions, including tips on remote telehealth in the age of COVID-19

Our live 3-day Keto University training event will resume in 2021, conditions permitting.

Nourish your mind with specialized digital events


GI/Allergy education offerings:

We have collected all our most valuable pre-recorded CE-eligible webinars on GI/allergic conditions in one place. The talks feature renowned experts in their fields and cover a range of topics, including cow milk allergy, EoE and FPIES.

Additionally, we have put together a robust webinar series to ensure you continue to receive the latest and greatest information on today’s most important medical nutritional topics. Coming soon!

Specialized Adult Nutrition education offerings:

Post-ICU COVID-19 Nutrition Management of patients, a joint education offering with the Academy of Nutrition and Dietetics Foundation – Coming Soon!

Nutritional Therapy in Critical Illness: Knowing its Value and Best Mode of Delivery

Addressing Sarcopenia and Protein-Energy Malnutrition Through Dietary Management

Antibiotic Resistance in the Post-Acute and Long-Term Care Settings: Strategies for Stewardship

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Attending to your own wellness is vitally important during times of change and upheaval

Check out this topical article for key strategies that can help you stay healthy and focused

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